Hellometer

Hellometer is an AI video intelligence platform that turns the security cameras a business already has into a searchable, measurable, real-time view of its operations. Backed by Y Combinator (S20), Hellometer serves multi-location operators in any physical space. That includes quick-service and fast casual restaurants, airport concessions, convenience stores and fuel stations, quick lube and car wash, hotels, and movie theaters. Hellometer technology can be tailored to any vertical to improve their operations, security, loss prevention, team efficiency and response time.

The platform is built around three capabilities:

Video Search: Find any moment in recorded footage by describing it in plain English, such as “back door propped open after close” or “customer slipping near the entrance.” It searches every camera at every location. Managers get the matching clips in seconds instead of scrubbing through hours of video.

Anything Metrics: Define what to detect, count or time just by describing it in words. Any repeatable event becomes a tracked metric, with no custom model or new hardware. Examples include an unattended front desk, a hotel room turnover, a car in a service bay, a line forming at a counter or a closing procedure being completed.

Real-Time Alerts: Get notified the moment something happens. The video clip arrives by email or through the app, so managers can see the situation and act without logging into a camera system.

Hellometer also offers products built for specific jobs:

Drive-Thru Timer: An AI drive-thru timer that tracks every vehicle through each step of the lane, from joining the line through the order board and pay window to pickup. It uses cameras instead of loops buried in the pavement. Loop timers start counting at the order board. Hellometer also captures the wait before ordering and the cars that leave the line before they order, and it handles double drive-thru lanes. Operators see live and historical service times by location, time of day and step, with alerts when times go over target. Drive-thru operators using Hellometer average 47 seconds faster per car, and one national burger brand improved service speed 13% in seven weeks.

Lobby Timer: Measures door-to-dine wait times, line length and guest flow at counters and lobbies, without storing footage that identifies guests.

Kitchen Monitoring: Watches prep and cooking stations to track ticket times, station throughput, food safety compliance and bottlenecks.

Loss Prevention: Flags:

Register exceptions such as voids and no-sales After-hours access and doors opened when they shouldn’t be Staff away from their post or off task Safety incidents such as slips and fights

It also provides timestamped footage for delivery disputes for liability claims.

The same timing technology measures any line or service process outside restaurants. Examples are register lines at convenience stores, service bay times at quick lube shops, and room turnovers at hotels.

Everything rolls up into one web dashboard with analytics and comparisons across locations. Hellometer works with existing cameras. Where more coverage is needed, installation is cameras only: no sensors buried in the pavement and no need to close the business. Hellometer also partners with security integrators, resellers and technology partners to add operational intelligence to video systems customers already run.

Hellometer started in quick-service drive-thrus. It now applies the same technology to any space where it matters to know what happened, how long it took and when something went wrong.

Hellometer

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