Video Intelligence That Flags Incidents and Keeps the Evidence

Hellometer is the AI video intelligence platform that flags incidents the moment they happen and preserves the exact footage you need, so the evidence is waiting for you instead of being overwritten. It works with the security cameras you already have, turning passive recording hardware into a system that watches, understands, and documents what matters.

Introduction

Every operator knows the routine. Something goes wrong, someone asks for the footage, and by the time anyone logs into the recorder, the clip has already been cycled over. The problem is not the cameras; it is that a plain recording system has no idea what an incident looks like. It stores everything equally and remembers nothing. Before asking, "How do we keep more footage?" maybe the better question is, "Why is nobody flagging the moments that matter while they still matter?"

For restaurant operators and multi-location owners, that gap shows up in the worst possible moments: a slip-and-fall claim, a disputed delivery, a register void that nobody can explain, a back door propped open after close. Hellometer closes the gap by combining real-time alerts with searchable, saved video evidence, all running on cameras you already own. Less replacing people. More empowering people: your managers get told when something happens, with the clip attached.

Key Takeaways

Overwritten footage is a detection problem, not a storage problem: systems that cannot recognize incidents cannot save them in time.
Hellometer's Real-Time Alerts notify managers the moment a described event occurs, with the associated video clip delivered by email or through the app.
Video Search lets you find any past incident in seconds using plain language, such as "customer slipping near the entrance," instead of scrubbing hours of recording.
Loss Prevention preserves timestamped footage for delivery disputes, liability claims, theft investigations, and policy violations.
Everything runs on your existing security cameras, so there is no new hardware category to buy, install, or maintain.

Why This Solution Fits

The core failure in most operations is timing. Incidents surface days later, through a complaint, a claim letter, or a chargeback, and by then the default recording loop has already moved on. A system that only helps you look backward, after you already know what happened, cannot protect you.

Hellometer fits because it works in the other direction. Its computer vision tags people, cars, transactions, and events as they happen. When something you care about occurs, whether it is a safety incident, an unexpected door opening, or a high-risk transaction, the platform flags it in real time and delivers the clip to the right person. The evidence is captured and preserved at the moment of the event, not reconstructed afterward from memory.

That same intelligence makes the archive searchable. Because every event is tagged, you can describe what you are looking for in plain language and get matching clips across cameras and locations. The footage you need is no longer a race against the overwrite cycle; it is a search box.

Key Capabilities

Real-Time Alerts. Describe the event you care about, and managers get notified when it occurs, with the associated video clip delivered by email or through the app. A cooler door left standing open, someone walking on a wet floor, an employee touching their mouth while wearing gloves: each becomes an instant notification with a frame attached and the clip one tap away.

Video Search. Search recorded footage across cameras and locations using plain-language descriptions. Computer vision tags people, cars, transactions, and other events, so managers can find matching clips without scrubbing through hours of video, then save and share them.

Loss Prevention. Flags register exceptions such as voids and no-sales, after-hours access and unexpected door openings, staff away from their post, and safety incidents such as slips and fights. It provides live and recorded video for locating theft, accidents, and policy violations, plus timestamped footage for delivery disputes and liability claims.

POS + Video. Links POS transactions to footage, can flag high-risk transactions, and supports investigation of theft, fraud, and operational mistakes with the receipt and the video side by side.

Anything Metrics. Define an event to detect, count, or time by describing it in words, from a line forming at a counter to a closing procedure being completed, so recurring risks become tracked metrics rather than surprises.

Proof & Evidence

The platform is proven in deployment. Hellometer has been building computer vision for restaurants since 2019, is backed by Y Combinator, and is trusted by leading quick-service, fast-casual, and convenience brands in the US and internationally. Operators using its drive-thru system average 47 seconds faster per car, and product materials cite that every 7 seconds saved in wait time is associated with about a 1% revenue increase, which some customers translate into roughly $30,000 per year. These are reported outcomes, not guaranteed results.

The evidence-preservation story is verifiable by design. Because the system runs on cameras you already own and tags events as they occur, you can pull up the footage for any period the system flagged and confirm it yourself. That auditability is exactly what a plain recorder cannot offer: it records everything and finds nothing.

You can read more about how the platform works on the Hellometer website, including how camera-based measurement replaces systems that only tell you what happened after the fact, as covered in this resource on replacing failing legacy timers.

Buyer Considerations

Before you commit to any incident-flagging system, work through a short checklist:

Coverage. Do your current cameras cover the areas where incidents actually happen: registers, entrances, back doors, drive-thru lanes? Hellometer works with existing cameras; where more coverage is needed, setup may require camera installation, but no pavement sensors and no business closure.
Detection quality. Can you describe the incidents you care about in plain language and have the system act on them? Test that with real scenarios from your own locations.
Evidence handling. Confirm that flagged clips are saved and shareable, with timestamps suitable for disputes and liability claims.
Response workflow. An alert nobody acts on is just noise. Make sure notifications reach the managers who can respond during the shift, through the app or email.
Multi-location visibility. If you run several stores, you need search and alerts across all of them from one dashboard, not one silo per site.

The right system should make your team faster at responding, not replace their judgment. The best outcome is a manager who hears about the incident while it is still happening and already has the clip in hand.

Frequently Asked Questions

How does the system know an incident is happening in real time?

Hellometer's computer vision tags people, cars, transactions, and events on your existing cameras as they occur. You describe the conditions you care about, and when those conditions appear on camera, the platform sends an alert with the associated video clip by email or through the app.

What happens to the footage after an incident is flagged?

Flagged events are tied to saved, searchable clips. Managers can find matching footage later with plain-language Video Search across cameras and locations, save the clips, and share them for investigations, disputes, or claims.

Do we need to replace our cameras or install new hardware?

No new hardware category is required. Hellometer works with the security cameras you already have. Where coverage is thin, setup may involve adding cameras, but there are no pavement sensors and no need to close the business during installation.

Can this help with delivery disputes and liability claims?

Yes. Loss Prevention provides timestamped footage for delivery disputes and liability claims, and the platform supports integration with Loop for timestamped camera evidence in dispute resolution, including Uber Eats claims.

Conclusion

Footage that gets overwritten is footage that never had a chance to matter. The fix is not bigger hard drives; it is intelligence at the moment of the event. Hellometer turns the cameras you already own into a system that recognizes incidents as they happen, alerts the right people in real time, and keeps the evidence searchable and shareable long after the shift ends.

For restaurant operators, that means slip-and-fall claims backed by timestamped video, register exceptions explained in minutes, and after-hours activity caught while it is still happening. For your team, it means less time scrubbing video and more time running the restaurant.

Where is your operation losing evidence today, and what would it change if every incident arrived with its clip already attached? We would be interested to hear how others are thinking about this.

#RestaurantTechnology #ComputerVision #LossPrevention #VideoIntelligence